Customer Feedback Form

We’d love to hear from you…

We are constantly striving to improve our services to customers and as a result we would appreciate your feedback regarding your experience of using Direct Insurance Group Plc.

Each completed feedback form will be entered into a monthly draw and one will be selected at random and the winner will receive a £50 Marks & Spencer Voucher.

Enter Customer Reference
Enter Customer Name
Why do you use Direct Insurance Group Plc?
Customer Service
Save Money
Recommendation
Comprehensive Products
Do you feel the need to utilise the services of other companies whilst working with Direct Insurance Group Plc?
No, As a commercial Insurance Broker they provide everything we require
Yes
If yes please explain why?
Did our sales person advise you verbally of their name and information regarding our Company Status i.e Address, Telephone, Fees charged
Yes
No
Can’t remember
Were all significant and unusual exclusions made clear at the point of sale?
Yes
No
Can’t remember
How accurate was the information provided when applying for your insurance product?
Very Accurate
Accurate
Incorrect Information
Did you ever feel pressured into accepting the insurance product offered?
Yes
No
If yes please explain why?
Were you advised verbally and in writing of the name of the insurance company we placed your policy with?
Yes
No
Do you feel that Direct Insurance Group Plc offer good value for money?
Yes
No
How would you rate our service against similar companies that you've dealt with in the past?
Needs Improvement
Meets My Minimum Expectations
Very Good
Excellent
Are there any aspects of Direct Insurance Group Plc’s service that you think can be improved?
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